RETURNS FORM

If you are not fully satisfied, you may return your order within 30 days of the purchase date by FULLY COMPLETING the form below.

Note: If you have received a Damaged/Incomplete/Incorrect item, please do not use this form and contact us immediately at returns@jamesalexander.co.uk.

    Order Details



    Item Details










    For your return to be accepted, please follow these steps:

    • You can only return item(s) within 30 days of the purchase date.

    • This Returns Form must to be completed.

    • Print James Alexander Return Request confirmation email and enclose within your return parcel.

    • Your order must be returned with 7 days of submitting this form.

    • Please ensure the item(s) is returned in its original, unworn, unwashed condition including the original packaging and all tags.

    • We aim to process returns within 2 working days of receiving the returned order at our warehouse.

    • We recommend using an insured delivery service and retaining proof of postage. James Alexander can't be held responsible for loss or damage to your package by the carrier.

    • Failure to following the above steps will result in your return being subject to charges or rejected, and the order returned to you at your own cost.