Returns

James Alexander offers a very simple returns policy.

DELIVERY AND RETURNS NOTES

  1. You are welcome to return your item(s) purchased within 14 days for an exchange or refund.
  2. Fill out completely the returns form enclosed within your original parcel or download it here.
  3. Items can be returned to us within 2 weeks of them arriving to you.
  4. Return all items in their original condition, unworn, unwashed and with all tags attached.
  5. James Alexander will take no responsibility for items lost or damaged in transit and therefore recommends all items returned via a registered delivery service. Please retain proof of postage.
  6. You must complete all sections of this returns form to guarantee your refund/exchange and to allow us to process your return without delay.
  7. Upon receipt of a completed form and returned item(s), a refund/exchange is generally processed within 3 working days.
  8. Customers are liable for return shipping costs except when James Alexander is at fault.

FAULTY ITEMS

For items received as faulty, please contact us at returns@jamesalexander.co.uk