James Alexander offers a very simple returns policy.
DELIVERY AND RETURNS NOTES
- You are welcome to return your item(s) purchased within 14 days for an exchange or refund.
- Fill out completely the returns form enclosed within your original parcel or download it here.
- Items can be returned to us within 2 weeks of them arriving to you.
- Return all items in their original condition, unworn, unwashed and with all tags attached.
- James Alexander will take no responsibility for items lost or damaged in transit and therefore recommends all items returned via a registered delivery service. Please retain proof of postage.
- You must complete all sections of this returns form to guarantee your refund/exchange and to allow us to process your return without delay.
- Upon receipt of a completed form and returned item(s), a refund/exchange is generally processed within 3 working days.
- Customers are liable for return shipping costs except when James Alexander is at fault.
For items received as faulty, please contact us at firstname.lastname@example.org